Frequently Asked Questions (FAQ)

 

1. General Information

  • What is Gigimi? Gigimi is a curated marketplace that offers a unique mix of new products, antiques, vintage finds, handcrafted arts, and recycled items. We host both our own inventory and independent third-party vendors.

  • Where is Gigimi based? We are a registered Single Member LLC based in Albuquerque, New Mexico, USA.

2. Products & Quality

  • Are the antique and vintage items in good condition? Since these items are pre-owned or aged, they may show natural wear and tear. We provide detailed descriptions and photos for every item. By purchasing, you acknowledge these unique characteristics.

  • Are the handcrafted items unique? Yes! Our handcrafted and recycled products are often one-of-a-kind. Please note that slight variations from the website photos are expected and celebrated as a sign of authenticity.

3. Shipping & Delivery

  • Where do you ship from? Because we work with vendors globally, your items may be shipped from different regions. Your order might arrive in multiple packages at different times.

  • How long will it take to receive my order? Processing usually takes 1-5 business days. Domestic (USA) delivery typically takes 5-10 business days, while international shipping may take 10-21 business days depending on customs.

  • How can I track my order? Once shipped, you will receive an email with your tracking number(s). If you ordered from multiple sellers, you will receive separate tracking for each package.

4. Returns & Refunds

  • What is your return policy? You have a maximum of 7 calendar days from the delivery date to initiate a return. Items must be in their original packaging and resalable condition.

  • Can I return antique or handcrafted items? These items are generally sold “As-Is.” However, if an item arrives significantly different from its description or is damaged during transit, please contact us within 48 hours.

  • Who pays for return shipping? Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

5. Orders & Payments

  • Is my payment secure? Yes. We use industry-standard encrypted payment gateways. Gigimi LLC does not store your full credit card information.

  • Can I cancel my order? Cancellations are only possible before the item has entered the shipping process. Please contact us immediately if you need to cancel.